Politique de résiliation
Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription, you’ll receive repeat deliveries based on the duration and frequency you select. Your payment details will be stored securely and charged for each delivery, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration.
If you don’t want to renew a subscription, you must cancel it by contacting our support team at support@fabmark.com. Subscription cancellations cannot be managed through your account or order confirmation emails.
Please allow up to 3 business days for cancellation requests to be processed. If a renewal charge occurs during this time, it may not be refunded.
Cancellations will take effect at the end of your current billing period. We do not provide prorated refunds for partially used subscription periods. Your cancellation is not considered complete until you receive written confirmation from our support team.
See our refund policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, then you can’t cancel the order, but you can request a full or partial refund. See our refund policy for more details on returns and refunds.
Try Before You Buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.